Privacy Policy – How 92 Team Protects Your Data

1. Overview

92 Team operates as an online gaming entertainment platform serving adult players in Pakistan. In the course of providing this service, we collect and process certain personal data. This Privacy Policy is our commitment to being transparent about that process — what data we hold, why we hold it and what we do with it.

We take the privacy of our players seriously. The platform handles financial transactions in PKR, identity verification documents and gaming activity data. Each category of data is handled with a level of care appropriate to its sensitivity, and none of it is used beyond the purposes described in this policy.

By registering an account on 92 Team and using the platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, you should not use the platform. This policy should be read alongside the Terms and Conditions.

2. What Personal Data We Collect

The personal data 92 Team collects falls into the following categories depending on how you interact with the platform:

We do not collect data that is not necessary for these purposes. If you browse the 92 Team website without registering, we collect only the technical and device data described above — no personal identification information is captured from unregistered visitors.

3. How We Use Your Personal Data

Personal data collected by 92 Team is used only for the purposes listed below. We do not use your data in ways that are unrelated to operating and improving the platform for your benefit.

• Account Management: To create and maintain your registered account, verify your identity and process your login securely.
• Transaction Processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets accurately and securely.
• Identity Verification (KYC): To confirm your age and identity as required before processing withdrawals or when suspicious activity is flagged on your account.
• Platform Operation: To deliver the games and features you use — including slots, fish games, bingo rooms and PSL Cricket Bingo events — and to maintain your game history and balance records.
• Customer Support: To respond to your queries, investigate disputes and resolve account issues in a timely manner.
• Security and Fraud Prevention: To detect and investigate suspicious activity, including bonus abuse, duplicate accounts, unauthorised access attempts and fraudulent payment behaviour.
• Platform Improvement: To analyse usage patterns and technical performance data in order to fix bugs and improve the overall experience for all players.
• Marketing Communications: To send promotional offers, bonus updates and platform news — only where you have opted in to receive these messages.
• Responsible Gaming: To monitor play patterns and flag accounts where activity suggests a player may benefit from responsible gaming tools or a check-in from the support team.

4. Legal Basis for Processing

92 Team processes your personal data on the following legal grounds depending on the type of data and the purpose for which it is used:

• Contractual Necessity: Much of the data processing we carry out is necessary to fulfil the agreement between you and 92 Team — specifically, to operate your account, process transactions and deliver the gaming services you have registered to use.
• Legitimate Interests: We process some data — such as device and session data — on the basis of our legitimate interest in keeping the platform secure, preventing fraud and improving the player experience. These interests do not override your rights.
• Legal Obligation: In some cases, data processing is required to comply with applicable legal requirements, including identity verification obligations and financial record-keeping standards.
• Consent: Where we send marketing communications or optional notifications, we do so only on the basis of your consent, which can be withdrawn at any time.

5. Sharing Your Personal Data

92 Team does not sell your personal data to third parties. We share personal data with outside parties only in the specific circumstances described below, and only to the extent necessary for the relevant purpose:

• Payment Processors: To process your PKR deposits and withdrawals, we share the necessary transaction details with the payment providers you use — JazzCash, Easypaisa, Raast or your bank. These providers handle your payment data under their own privacy and security standards.
• Identity Verification Providers: Where automated or manual identity checks are carried out, verification documents may be processed by a trusted third-party verification service operating under strict confidentiality terms.
• Technology and Hosting Partners: The platform relies on third-party hosting and infrastructure providers. These providers are bound by data processing agreements and are not permitted to use your data for any independent purpose.
• Legal and Regulatory Disclosure: If 92 Team is required by law or by a legitimate legal process to disclose personal data, we will do so. We will notify affected players where we are legally permitted to do so before complying with such a request.
• Fraud and Security Investigations: Where fraud, money laundering or serious platform abuse is suspected, relevant data may be shared with investigation parties or authorities as appropriate.

6. Payment Data and Financial Records

Given that 92 Team handles real-money PKR transactions, payment data is treated with heightened care. When you make a deposit or request a withdrawal — whether via JazzCash, Easypaisa, Raast, bank transfer, card or mobile wallet — the following applies:

• Full payment credentials such as full card numbers or full mobile wallet PINs are never stored on 92 Team's servers.
• Transaction records including amounts, timestamps, payment method type and transaction reference numbers are retained as part of your account history.
• This transaction history is accessible to you from your account dashboard at any time, filterable by date range.
• Payment data shared with processing partners is governed by those partners' own privacy and security frameworks, which meet industry-standard requirements.
• Financial records are retained for the period required by applicable legal and accounting obligations even after an account is closed.

If you believe there is an error in your transaction records or a payment has been processed incorrectly, contact the 92 Team support team immediately with the transaction reference number for investigation.

7. Cookies and Tracking Technologies

92 Team uses cookies and similar tracking technologies on the website and in the app to make the platform work correctly and to understand how players use it. Here is a plain breakdown of what we use and why:

• Essential Cookies: These are required for the platform to function. They keep you logged in during a session, maintain your account state and enable secure transactions. You cannot opt out of these without stopping use of the platform.
• Analytics Cookies: These help us understand which parts of the platform are most used, where technical problems occur and how navigation flows work. Data collected is aggregated and not linked to your personal identity for this purpose.
• Preference Cookies: These remember your settings — such as display preferences and notification choices — so you do not have to reconfigure them every time you log in.
• Session Tracking: Session data including IP address, device type and timestamps is recorded automatically to support security monitoring and fraud detection.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly. The 92 Team mobile app uses equivalent tracking technologies governed by this same policy.

8. How Long We Keep Your Data

92 Team retains personal data for as long as is necessary for the purpose it was collected and in accordance with legal obligations. The general principles we follow are:

• Account data is retained for the duration of your account's active period and for a defined period after account closure to comply with financial record-keeping requirements.
• Transaction records and financial data are retained for the period required by applicable accounting and anti-money-laundering obligations.
• Identity verification documents are retained for the minimum period required and then securely deleted.
• Support communication records are retained for a reasonable period to allow for follow-up investigations or disputes.
• Marketing preference records are updated in real time and opt-out requests are actioned immediately.

When data is no longer required and there is no legal obligation to retain it, 92 Team deletes or anonymises it in a secure manner. You may also request earlier deletion of certain data — see the Your Rights section below for details.

9. Security Measures

Protecting the personal data of 92 Team players is a technical and operational priority. The following security measures are in place across the platform:

• TLS encryption for all data in transit between your device and 92 Team servers.
• Encrypted storage for sensitive account and identity data at rest.
• Access controls that restrict internal access to personal data on a need-to-know basis only.
• Regular security reviews of platform infrastructure and third-party integrations.
• Automated monitoring for unusual login activity, including multiple failed attempts and logins from new or suspicious locations.
• Two-factor authentication options available to all registered players to add an extra layer of account protection.

Despite these measures, no online platform can guarantee absolute security against all possible threats. If you suspect your account has been accessed without your permission, contact the 92 Team support team immediately and change your password. You are also responsible for keeping your own login credentials private and secure.

10. Your Privacy Rights

As a registered player on 92 Team, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at the email address shown in the footer of this page:

• Right of Access: You can request a copy of the personal data 92 Team holds about you at any time. We will provide this within a reasonable timeframe.
• Right to Correction: If any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly from your account settings.
• Right to Deletion: You can request that we delete your personal data where it is no longer needed for the purpose it was collected and where there is no legal obligation to retain it. Note that transaction records may need to be retained regardless of a deletion request.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how your data is used while a concern or dispute is being investigated.
• Right to Withdraw Consent: Where processing is based on your consent — primarily marketing communications — you can withdraw that consent at any time without any impact on your account.
• Right to Data Portability: You can request a copy of certain data in a commonly used, machine-readable format if you wish to transfer it elsewhere.

11. Marketing Communications

92 Team sends promotional communications — including bonus offers, new game announcements, PSL Cricket Bingo event schedules and VIP programme updates — only to players who have opted in to receive them at registration or through their account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included at the bottom of every marketing email.
• Updating your notification preferences in the account settings section of the platform or app.
• Contacting the support team and requesting removal from the marketing list.

Opting out of marketing communications has no effect on your account, your access to the platform or the service-related messages you receive — such as transaction confirmations, security alerts and support responses. Those are sent regardless of marketing opt-in status because they are necessary for account operation.

Players who have self-excluded through the responsible gaming tools will be automatically removed from all marketing communications for the duration of their exclusion period.

12. Children and Minors

92 Team is strictly an adult platform. No person under the age of 18 is permitted to register an account or use the platform in any capacity. We do not knowingly collect personal data from minors.

If you are a parent or guardian and have reason to believe that a minor has registered on 92 Team or provided personal information to us, please contact the support team immediately. We will investigate, close the relevant account and remove the associated data from our systems without delay.

We also encourage parents and guardians to use parental controls on shared devices to prevent underage access to online gaming platforms. If you are accessing 92 Team on a shared or family device, please log out after each session and keep your login credentials private.

13. Changes to This Privacy Policy

92 Team may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable legal requirements or improvements in how we explain our data practices. The date at the top of this page will be updated whenever a revision is made.

Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — we will provide reasonable notice. This may be via a notification on the platform, a message in the app, or an email to your registered address.

Continued use of the 92 Team platform after updates to this policy are published constitutes your acknowledgement of the revised version. We recommend revisiting this page periodically to stay informed.

14. Privacy Contact

If you have any questions about this Privacy Policy, want to understand how a specific category of your data is handled, or wish to exercise any of your privacy rights, please get in touch with the 92 Team support team. All privacy-related correspondence is handled with priority and treated confidentially.

When reaching out about a privacy matter, please include your registered account email address and a clear description of your query or request. Do not attach identity documents or sensitive files to your initial message unless specifically directed to do so by a support agent.